Shipping
NE.SENSE orders are delivered Monday to Friday. We offer a Free Worldwide Shipping Fee for orders above NTD13,000.
We use DHL Express, Fedex Express, SF Express, EMS as our couriers. Normally it takes 3-5 working days. Please keep in mind that our shipping times should be used as a guide only and are based on time from dispatch. NE.SENSE cannot take responsibility for customs clearance delays or failed payment approval.
Orders placed after 4/21 will not be shipped until 4/30.
Returns
NE.SENSE offers a 30 day returning period. If you are unhappy with a purchase you may request to return your items in exchange for store credits. To be eligible for a return, your item must be unused and in the original condition accompanied with it's original tag. Once we receive and confirm the garments, we will issue a full store credit refund.
To return your item, you should mail your product to: 5F., No. 358, Sec. 2, Bade Rd., Songshan Dist., Taipei City 105041, Taiwan (R.O.C.)
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
** All on sale items cannot be returned.
Taxes & Duties
Please note that NE.SENSE has no control over any customs or import duties that could be levied on international shipments when the package reaches your destination and for which you will be liable.
運送
NE.SENSE 訂單於週一至週五配送。
我們與 DHL Express、Fedex Express、SF Express、EMS、黑貓 快遞配合，通常需三到五個工作天送達。請注意送達時間是以 NE.SENSE 寄出訂單後為估算依據，並且不負清關延遲或付款延遲之責任，敬請見諒。
退貨政策
如購買後發覺不合適或其他因素，NE.SENSE提供30天內的退換貨服務。
商品必須是未使用過的條件下，並保持完整原始商標及包裝與發票收據共同寄回。
收到商品後，我們將會退還購物金至您的帳戶，若該商品退還時遭到損壞，均不予退還。
如需退換貨服務，請將該商品寄送到：台北市松山區八德路二段358號5樓。
凡運送商品超過台幣兩千元，建議使用可即時追蹤配送進度的快遞作為選擇。
＊折扣商品均無法做退換貨。
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